Owned Morning
Refund Policy
This Refund Policy applies to digital products sold by Owned Morning on ownedmorning.com (planners, trackers, wallpapers, audio, bundles, and related downloads).
Contact for refunds: hello@ownedmorning.com
Digital goods — short version
- 48-hour window for technical delivery failures only (file corrupt, link broken, purchase not received).
- Personalized products (including quiz-generated planners) are final sale once delivered, except for technical delivery failure.
- All digital downloads follow the same 48-hour technical-only rule — we do not offer change-of-mind refunds after successful delivery.
1. Technical delivery failure (48 hours)
If within 48 hours of purchase you do not receive your download, the file is corrupt, or the access link does not work, email us with:
- Order email and approximate purchase time
- Product name
- A brief description of the issue (and a screenshot if helpful)
We will re-deliver the file or issue a refund at our discretion based on the technical issue.
2. Personalized / quiz-generated products
Planners or packs generated or selected from your quiz answers are personalized digital goods. Once successfully delivered, they are final sale. The only exception is a technical delivery failure as described above.
3. Non-personalized digital downloads
Wallpapers, trackers, audio, bundles, and other standard downloads are also covered by the 48-hour technical-failure-only window. There is no separate 14-day cooling-off refund for change of mind after successful delivery of digital files.
4. What we do not refund
- Change of mind after the file was delivered and opens correctly
- Disliking the aesthetic or morning-type suggestion after a successful download
- Purchasing the wrong product by mistake after delivery (contact us quickly — we may help swap if unused and within 48 hours, at our discretion)
- Incompatibility with a specific app/device when the file itself is intact (we describe intended formats on the product page)
5. How to request
Email hello@ownedmorning.com within the applicable window. We aim to reply within two business days.
6. Related
Purchases are also governed by our Terms, Privacy Policy, and EULA.
Launch template — not formal legal advice.